Water Damage FAQs
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Take a deep breath, and dial 810-0040. We'll need just a little bit of information about your situation, and we can let you know what can be done until help arrives.
Yes - we are able to work with and accept payments from any insurance provider.
We do offer services for customers who choose to pay out of pocket. We also have special programs for folks who don't have insurance or whose claim was denied.
Call us - we have an insurance expert on staff who can review your policy to make sure your insurer isn't pulling a fast one and refusing a claim they should be covering.
In some cases possibly. In the majority of cases we are called to, getting things dry within safe timelines required equipment your typical consumer does not have, nor have access to. Even a few square feet of wet wall, requires LGR dehumidification to remove bound water within the materials. You only have one shot at drying properly, once mold starts, it is too late.
We do not recommend you waiting any period of time. The longer you wait, the more water will advance. Walls will wick water 10-12" up, per 24hrs. The more water advances, the more costly the service will become.
Mold can come out of dormancy in some cases as fast as 24-48 hrs. Typically, you have 72 hours before major problems typically begin. Past that timeline, materials that could have been saved, may now not be able to be saved.
Yes, to at least assess your needs and make sure there isn't a larger problem hidden under flooring and inside walls. Water does amazing things, it can literally climb walls. We have found extremely small losses in a corner of a room, wick water across floor and ceiling joists 30 feet to the other side of a room where a much larger problem was festering.
No. You can use whoever you choose. In fact - it is illegal for your insurer to force you to use "their" company. They sometimes will try many ways to make you use them, such as telling you that you won't have a warranty, etc - it is all a game played to get you to use their service provider so they can control expenses. Which is NOT in your interest!
We do not recommend this situation. It can be a very bad conflict of interest. That company gets work from the insurer - they will follow the insurers desires first and foremost. Those desires always revolve around one thing...... saving them money. They have the insurers interests in mind before your best interests - as that is who sends them work. We HIGHLY recommend you choose your own company, even if it is not us - find your own certified, licensed, and bonded restoration company.
No, in most cases that is not true. Though many companies make it policy to just tear out anything that is wet, 99.9% of the time, we can safely dry and save carpet, padding, walls, and trim. This means a much shorter restoration job, with less cost, and much less mess and hassle for you.
There are two ways to answer this, we can lie, tell you what you want to hear so we can get our foot in the door - or we can be honest and tell you the truth. The truth is - it is impossible to give an exact quote on water damage repairs. There are finite items, and then there are items that have variables, such as will it take 1, or 2or 3 days to dry, will the carpet need to be floated on the second day, etc. ANY restorer that gives you an exact price before work begins is just offering lip service to get the work auth signed, there work auth usually has fine print that tells the truth, the estimate is subject to change - that is unless they use a crystal ball to generate their quotes.
Our team has dried over 10,000 structures, so we are very experienced when it comes to giving best and worst case pricing prior to work commencing.
We use a software called Xactimate. It is the same exact software all insurance companies use. Our pricing is set to Xactimate standards per line item - so you will never have out of pocket costs after your insurance coverage.
Category 1 water, is any water loss from a fresh water supply line. If you could have drank the water before it leaked, it is a class 1. Category 2 water is any water source from the air or ground. Rain water or water from your sump pit in most cases. Category 3 water is any water from a drain. It is considered sewerage, even if it is completely clear. A floor drain, a toilet bowl overflow, a sink drain etc. Category 3 water should be considered dangerous and you should avoid any and all contact with it.
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